Careers

Edinburgh Instruments pride themselves in providing customers with industry-leading support. The sales process involves working closely with customers to understand their particular research needs and ensuring that we are able to provide a product able to meet their research demands. The successful candidate will be enthused to act as an ambassador for our company.

Salary Package: A competitive salary is on offer with a performance related sales incentive scheme.

Benefits Package – Working in a friendly, supportive and informal working environment. In addition, a comprehensive range of benefits including flexible working week, paid sickness, permanent health insurance, pension scheme, death in service, private healthcare and subsidised gym membership are available to the successful candidate.

Main duties will include:

• Meet potential and existing customers in UK and across EMEA
• Qualify leads and follow them through to closure
• Attend trade shows, exhibitions, conferences to promote molecular spectroscopy products
• Able to generate new leads through networking
• Prepare quotations using CRM and quotation software
• Forecast sales on a monthly basis, meet targets and update the sales database weekly
• Be able to discuss technical requirements with customers to understand their needs
• Liaise with other teams internally, including feeding information into the technical marketing team

Person Specification

• Highly driven individual with a track record of over-achieving quotas
• Able to work independently and under pressure
• A good level of understanding of molecular spectroscopy techniques is required
• Strong communication, negotiation and interpersonal skills
• Outgoing personality with an eye for detail
• Familiarity with different sales techniques and pipeline management

Desired Skills, Qualification and Experience

Scientific degree (Chemistry, Physics, Biophysics or similar). Candidates who do not have formal qualifications but have demonstrable experience in the industry and have a good understanding of fluorescence and Raman spectroscopy and their applications will also be considered.

Proven sales experience, understanding of the academic sales process.

This role requires significant travel throughout the UK and internationally. The travel expectations are up to 40% of the time (after the initial training period of 6 months).

The Company can only process applications from candidates who possess a valid UK work permit and/or EU residency qualification.

Principal duties and responsibilities

Edinburgh Instruments prides itself  in providing our customers with industry-leading service and applications support and this role covers the most important facets of our customer-facing agenda.  The successful candidate will be enthused to act as an ambassador for our company, to conduct service, repair, training and installation visits to our worldwide customer-base.

Reporting to the Service Manager and based in Livingston, West Lothian, the successful candidate will also provide technical support to agents and customers, build up a repair and service note database, as well as give views on development strategy relating to our growing product range.

Main Tasks 

• To test, service, repair and install our photonics-division products to meet performance specification and to assist in the development and improvement of new and existing products.
• To be responsible for the diagnosis and repair of faulty returned parts.
• To provide support for the FLS, FS5, LP and EPL range of spectrometer products and accessories. These products are manufactured in our factory in Livingston, Scotland.
• To undertake worldwide customer visits for servicing, installation, upgrade and maintenance of spectrometer products as required.
• To undertake the final system alignment and testing of all standard fluorescence spectrometers to ensure compliance with guaranteed performance specifications and all standards and safety requirements.
• To build failure analysis databases, corrective actions, FAQ and enhance our customer support offering through modern IT interfacing.
• To assist in the writing of manuals and technical support documentation for servicing spectrometer products
• To ensure analytical product test, design and development activities, where you have a direct involvement, are compliant with Company quality procedures.
• To provide technical support to our customers and agents around the world through web-based, telephone, email and support software applications.
• This role requires the candidate to partake in international travel to the level of around 12 weeks per year. The candidate should have a clean driving licence and have no impediment to obtaining entry VISA for international business travel.
• Any other duties allocated by Line Supervisor/Manager.

Qualifications

• Ideally a degree in related science or engineering discipline with some experience in opto-electronic systems and/or applications.  Candidates who can demonstrate relevant work experience will also be considered.
• Good higher-level qualifications in Maths and Physics.
• Knowledge of the instrumentation field, EI products and our customer base would be beneficial.

Required Skills

• Problem-solving and diagnostic skills.
• Competent in understanding circuit diagrams and technical/CAD drawings
• Ability to test PCB boards to a component level and an ability to solder.
• Electro-mechanical assembly and alignment
• Ability to set personal priorities and organise all activities.
• Good communication skills and a level of teaching ability.
• Ability to set personal priorities and organise all activities.

Preferred Skills

• Knowledge of molecular spectroscopy techniques such as fluorescence, UV-Vis and Raman.

Benefits

• A competitive salary package is available to the right candidate.
• employment paid sickness, death in service, permanent health insurance, private medical insurance, pension scheme, paid holidays, travel policy, subsidised gym membership and a performance related bonus scheme.
• Full training will be given.

Applications to: jobs@edinst.com 

As part of our product development strategy we are looking for Software Engineers to join our teams designing and developing software for our expanding range of Spectrometer products at our Livingston base.

Our software products cover a broad range of functionality, ranging from data acquisition and hardware control to graphical visualisation, data processing and numerical analysis, and data management.

You should be

• A self-starter with several years of experience in commercial or industrial software product development for the Microsoft Windows platform
• Degree qualified in software engineering or a related engineering/science discipline with relevant software development experience.
• Highly fluent in technical English
• Lives within or willing to relocate to reasonable commuting distance of Livingston
• Valid UK work permit and/or EU residency qualification.

Technical Skills Required

• Broad Microsoft Windows programming experience – currently we use Delphi, C++ and C# languages
• Experience in all areas of software development – from gathering requirements and writing specs to testing/debugging and documentation
• A thorough understanding of Object Oriented Design methods and patterns
• Demonstrable UI design skills
• Experience of using Source Code Management and Bug tracking tools in a team environment

Any additional experience in at least one of the following areas is welcomed

• Instrumentation – Scientific/Medical, hardware interfacing, data acquisition, USB devices, sensors, motor control, etc.
• Graphics – Data visualisation, charting, 3D
• Mathematical programming – Algorithms, statistics, etc.

Benefits

• Edinburgh Instruments operates flexible working hours within a 37.5 hour working week, including an early finish on Fridays.
• Employment paid sickness, death in service & permanent health insurance
• Private medical insurance
• Pension scheme
• Paid holidays with flexible statutory holidays and a Christmas shutdown
• Performance related bonus scheme
• Subsidised gym membership

Edinburgh Instruments and parent company, Techcomp, are looking for a Product Manager based in Hong Kong or Singapore to facilitate the sales and marketing of their molecular spectroscopy equipment in Asia.

Job Title:

Product Manager 

The Team:

The marketing team is responsible for sales and marketing of Scientific Instrument and Laboratory Equipment.

The Role:

1. Conduct sales and marketing plans.
2. Manage distributors.
3. Cooperation with regional offices.
4. Product support in technical issues and promotion activities.
5. Coordinate suppliers for product information and routine enquires.
6. Assist in marketing communication material production.
7. Act as point of first reference for all product related enquiries and work collaboratively with colleagues to answer enquiries and address any issues that may arise.
8. Conduct market research to assess customer attitudes to the current product range and new product introductions. Prepare, review and distribute reports, feedback, analysis, and other market data including competitor analysis.
9. Develop and conduct specialised training on new products and raise internal awareness on all aspects of the new product.

The Requirements:

1. Based in Hong Kong or Singapore.
2. Master Degree or above in Science subjects, preferable in Chemistry, Physics, Electronic Engineering or Material Science.
3. Priority will be given to candidate with practical or sales experience with molecular spectroscopy instrumentation (such as fluorescence, Raman, UV-Vis or TCSPC) and laser products
4. 2 years relevant experience or 3 years sales or marketing experience.
5. Fluent in English, mandarin also preferable.
6. The successful candidate will be expected to travel extensively worldwide with particular focus on South East Asia and China.

Applications to: jobs@edinst.com